Visit BetflareDistinguish marketing opt-out, account timeout and self-exclusion, then preserve balances and confirmation records.
Open the live casino routeUnsubscribing from promotions does not block gambling access. A timeout pauses access for a defined period, while self-exclusion is intended as a stronger barrier. Choose the control that matches the risk, use the formal account or support channel, and retain the confirmation rather than relying on a casual chat request.
State whether you want marketing stopped, a deposit limit, a temporary timeout or self-exclusion. Include the duration and the accounts or brands that should be covered. Do not use an ordinary account-closure request when the purpose is to prevent further gambling.
Before access changes, save the visible balance, pending withdrawals, transaction IDs and open support cases. This is a record, not a reason to continue playing. Ask how legitimate withdrawals and verification requests are handled during the restriction.
Submit the request inside the account or through the responsible-gambling channel named on the current site. Keep the submitted text, time, case number and confirmation. A promotional unsubscribe button should not be treated as proof of account exclusion.
Remove saved payment details, gambling bookmarks and promotional notifications. Use device or bank controls where available and seek independent help if gambling is causing harm. Do not create another account to test whether the restriction works.
No. Marketing preferences and account-access controls are separate.
Do not cancel automatically; record it and ask how valid pending payments are handled.
No. Circumventing a restriction defeats its purpose and may breach account rules.